Returns
We hope you loved your items as much as we do but if they weren’t right for you we have an easy and convenient returns process.
How to make a return
For International returns you will need to pay for your return. It’s simple, repack your items and print your address label from the portal. You will need your order reference & email address or postcode. You’ll receive an email when your order has been refunded and it can take up to 5 working days to show in your account.
1. Please click on this link to open our returns portal - CREATE A RETURN HERE
(Standard returns policy is 28 days for online orders | Items much be in a resalable condition, unworn with the tags attached. Otherwise, your return may not be accepted.)
2. Pack up your returns safely and securely (this doesn’t have to be the original packaging).
3. Use the portal link above to register your return .
4. Select your preferred choice of carrier.
5. You will be prompted to make payment for the shipping label upfront.
6. Label your parcel and ship back to us following the carrier instructions.
7. We will issue your refund for returned items as soon as your returned parcel has reached our distribution centre. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. All refunds are issued in the same payment method as your original payment.
FAQ
HOW LONG DOES IT TAKE FOR A RETURN TO BE PROCESSED?
Remember you can check the status of your return via our returns portal. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. All refunds are issued back to your original payment method.
HOW LONG DO I HAVE TO RETURN AN ITEM?
You have 28 days to return an item back to us from the date of receipt. We do not accept returns after this time. If your return is out of the above time frame you will be contacted via email by our customer service team who will advise further on your return.
WHAT HAPPENS IF I RECEIVE A FAULTY ITEM?
Please return the item back to us via our return’s portal HERE
Once inspected by our quality control and returns team, we will action accordingly.
WHAT HAPPENS IF I'M MISSING AN ITEM FROM MY PARCEL?
Sometimes an item can be missing from your parcel, but all our parcels are checked before they leave our warehouse. If an item is missing, then please get in touch with our customer services team through the live chat portal or the contact form. We investigate on a case-by-case basis so we can work out what has happened and provide a resolution.
DO YOU OFFER EXCHANGES?
Exchanges for online transactions are only available in store. We do not currently offer exchanges online.
WHAT PRODUCTS ARE EXCLUDED FROM THE RETURNS AND REFUNDS POLICY?
For hygiene purposes, pierced jewellery, cosmetic products, and antibacterial masks are excluded from our returns policy. For further information, please check your email confirmation to confirm whether you item is eligible for return.
WHAT IF I HAVE SELECTED THE WRONG RETURN METHOD ON THE RETURN’S PORTAL?
Please do not worry! You can contact our customer service team via live chat, or the contact form and they will be happy to cancel this return for you to go back onto the portal and re generate the return with another courier.